If you are not receiving any of the automated emails with applicant/application information such as resume or cover letter, it is most likely due to a spam filter or security setting within your email exchange server/provider that is blocking the notification from getting to your general inbox.
Automated emails encompass billing, marketing, and applications that come from the career center/ job board.
With custom email domains, we find that those automated emails containing links and attachments get blocked prior to ever landing in your inbox. This can easily be resolved through a conversation with those that over see your email service, such as IT or an administrator that is allowed to approve or block certain messaging or notifications.
Please confirm with your IT department or email provider that the following email domains are allow listed for all incoming emails per your email exchange server:
@yourmembership.com
@communitybrands.com
@momentivesoftware.com
While this will not recover any failed emails, you will start receiving all future emails related to the Career Center. Once the email is approved, ask a customer service person to send a test application for your posting to confirm the update has resolved the issue.
Connect with customer service at Clientserv@yourmembership.com or 860-437-5700, option 1.
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