Clearing Cache/Cookies

The career center sites we power will request cookies permissions upon entering the site. Cookies are used for authentication and storing your website preferences. It is sometimes beneficial to clear your cookies and cached data, though, as the stored data can start to conflict with new usage data, causing some common issues.

If you are not seeing job on the job board/job search page, can't login to your account, are not getting password reset links, etc. Here are some initial troubleshooting tips. This is a time saver! If successful, no waiting on support agent, no leaving voicemails and no tickets to create. You can do all these steps on your own. 

Your initial questions:

1. Are you using the recommended web browsers: Google Chrome or Firefox/Mozilla? 
2. Is my web browser up-to-date today?
3. When is the last time I have cleared my cookies and cache? 
4. Did I enter the correct login credentials? 

Generally, not seeing jobs on the job board is a possible indicator that your browser is not displaying things properly and you need to clear your cookies and cache.

Google Chrome:
The steps to clearing your cookies and cache for Google Chrome are as follows:
Please note: Clearing all cookies and other site data stored by your Google account may sign you out of some websites and remove offline content. 

1. Click the three vertical dots in the upper right hand corner: Example
2. In the drop down, select more tools
3. You will get a pop out to the left, select clear browsing data
   
4. At the top you will see Basic and Advanced
5. Under Basic only put a check mark in the boxes for: Cookies and other site data/Cached images and files
6. Time range should be set to all time
7. Under Advanced: only put a check mark in the boxes for: Cookies and other site data/Cached images and files
8. Time range should be set to all time
   
9. Click the blue button: Clear data

Once you have done these steps, open a new window or tab, then try logging into your account again.


Firefox:
The steps to clearing your cookies and cache for Firefox/Mozilla are as follows:

1. Click the menu button  and select 
   
   

2. Select the Privacy & Security on the left hand side of the page.
3. In the Cookies and Site Data section, click
   
   
4. Remove the check mark in front of Cookies and Site Data.
   • For more information about managing site data, see Manage local site storage settings.
5. With Cached Web Content check marked, click the Clear button.
   
6. Close the preferences page. Any changes you've made will automatically be saved.

Once you have done these steps, open a new window or tab, then try logging into your account again.

If issues still persist, please feel free to contact career center support at 860-437-5700, prompt 1 or create a ticket with career center support at [e-mail].