Browser Troubleshooting and Clearing Cache/Cookies

If you are not seeing a job on the job board/job search page, can't login to your account, are not getting password reset links, etc. Here are some initial troubleshooting tips. This is a time saver! If successful, no waiting on support agent, no leaving voicemails and no tickets to create. You can do all these steps on your own. 

Some initial questions:

  1. Are you using the recommended web browsers: Google Chrome or Firefox/Mozilla? 
  2. Is my web browser up-to-date today?
  3. When is the last time I have cleared my cookies and cache? 
  4. Did I enter the correct login credentials? 

If things are not displaying properly on the career center, a common culprit is cached data and cookies. The career center sites we power will request cookies permissions upon entering the site. Cookies are used for authentication and storing your website preferences. It is sometimes beneficial to clear your cookies and cached data, though, as the stored data can start to conflict with new usage data, causing some common issues.

Google Chrome:
The steps to clearing your cookies and cache for Google Chrome are as follows:
Please note: Clearing all cookies and other site data stored by your Google account may sign you out of some websites and remove offline content. 

  1. Click the three vertical dots in the upper right hand corner: Example mceclip0.png
  2. In the drop down, select more tools
  3. You will get a pop out to the left, select clear browsing data
    mceclip2.png
  4. At the top you will see Basic and Advanced
  5. Under Basic only put a check mark in the boxes for: Cookies and other site data/Cached images and files
  6. Time range should be set to all time
  7. Under Advanced: only put a check mark in the boxes for: Cookies and other site data/Cached images and files
  8. Time range should be set to all time
    mceclip5.png
  9. Click the blue button: Clear data

Once you have done these steps, open a new window or tab, then try logging into your account again.


Firefox:
The steps to clearing your cookies and cache for Firefox/Mozilla are as follows:

  1. Click the menu button Fx89menuButton and select 

    mceclip9.png

  2. Select the Privacy & Security on the left hand side of the page.
  3. In the Cookies and Site Data section, click mceclip6.png
    mceclip11.png
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the preferences page. Any changes you've made will automatically be saved.

Additional browser info can be found at https://www.refreshyourcache.com/en/home/

 

If you have tried clearing your cache/cookies and your encountered issue still persists, you may want to try switching to another browser type (i.e. if you are on Google Chrome, try Firefox instead). If you do not have access to another browser, it is best to make sure your browser is up to date. Restarting your device may also help or try connecting to the course through a different device.

Whenever possible, connect directly to your internet via an ethernet cord instead of Wi-Fi. Close all other programs not being used, including other open browser tabs/windows that may be consuming bandwidth. This is especially helpful if your encountered issue is a slow-loading page.

If you are using a VPN, we recommend turning that off (if possible) when browsing the career center for the best experience. 

It is recommended to turn off any popup blockers that may be running. This can be especially helpful if you are encountering a grayed out screen. Typically this means there is a popup that is required (usually a cookies agreement) before you can access this page. If you encounter this, you may need to combine turning off the blocker with a cache/cookies clear (see above) before logging in again. 


Once you have done these steps, open a new window or tab, then try accessing the page again.

If issues still persist, please feel free to contact career center support at 860-437-5700, prompt 1 or create a ticket with career center support at clientserv@yourmembership.com

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