Why Don't I Receive Automated Emails with Invoices/Receipts?

Updated 03/25/2025

If you are not receiving the automated emails with invoices/receipts from the Career Center, it is most likely due to a spam filter in place not allowing those to come in.

Automated emails for billing would pertain to Invoices/Receipts.  With custom email domains we find that those automated emails containing links and attachments get blocked prior to ever landing in your inbox. 

Please confirm with your email provider that the following email domains are allow listed for all incoming emails (this could mean adding them on your own, or asking your IT to allow list from an organizational level):

@yourmembership.com 
@communitybrands.com
@momentivesoftware.com

While this will not recover any failed emails, you will start receiving all future emails related to the Career Center. 

We also recommend ensuring your email is synching. If you are using a client app (such as Outlook) and have access to the same email via webmail, we recommend checking both. Sometimes one version synchs faster than the other, and missing documentation can sometimes be located this way.