When processing an order, you will be prompted to fill in a section on the checkout page regarding where you would like receipts/invoices sent:
Once the order is complete, you will receive a confirmation message that states that your order has been processed and will posted immediately. A receipt or invoice will be emailed to you within 30 minutes. As this document is sent by an automated message, we do also recommend keeping an eye on your junk mail.
At this time, there is not an option within your account to retrieve a receipt or invoice. If you are in need of a copy of a receipt or invoice, a member of our support team can assist with this. Please email clientserv@yourmembership.com for assistance. Please provide the following information with your message to help to speed the processing of your request:
- Company Name
- Name of Account Holder
- Email of Account Holder
- Approximate Date of Transaction
- Amount of Transaction
You can also reach support by phone at 860-437-5700 (option 1).
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